Privacy Policy

Privacy Policy

BOOKGEST SOLUTIONS, S.L.

May 2021 Version

At BOOKGEST SOLUTIONS, S.L. we want to offer the User a safe and reliable browsing experience and service. Therefore, we have implemented the present privacy policy that complies with the security measures required by the Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, and by the European Data Protection Regulation 679/2016, of 27 April, on the protection of natural persons with regard to the processing of personal data and the free movement of such data, all with the aim of guaranteeing your privacy and being transparent with the use of your data.

As already stated in the Legal Notice, the following are the owners of this platform:

BOOKGEST SOLUTIONS, S.L.

NIF [Número de Identificación Fiscal (Tax Identification Number)]: B-85123701

Address: Paseo de Gracia, 103, 6ª planta, 08008, Barcelona, España.

Contact email: info@bgestsolutions.com

Data protection email: lopd@bgestsolutions.com

Contact telephone number: 900 926 040

For any questions you may have as a User in relation to this privacy policy, you may contact us at the above email address or at our physical address.

  1. In what sections of our PLATFORM DO WE COLLECT Your personal data?

a). – Corporate emails

Through our email addresses: info@bgestsolutions.com and/or lopd@bgestsolutions.com you may contact us and/or request the information you consider necessary to clarify any doubts related to our services or about the operation of our Website or data protection policy, as well as request help.

b). – Contact Form

If you wish to receive information about our services, you must provide us with your contact details on this contact form, including your name, surname, email address, telephone number, company name, sector and country, adding a brief description of your needs, and that you require our tax, accounting and/or labour services in the message.

c). – Customer access form

In order for the customer to access their private area, they must fill in the corresponding fields and validate them with their assigned username and password.

The password shall consist of letters, numbers and symbols and as such shall be considered a strong password. The customer may change the password assigned to them, and in the event of forgetting or losing it, they may request another password, which will be provided to them by means of the email address associated with the customer.

d). – Through social networks

We may collect your data through your user profile on the social networks that we use at BookGest, which are detailed in section 10 of this policy.

e). – Use or processing for commercial purposes

We may also use the email address you provide to send you information, commercial newsletters or messages containing commercial information, where you give us permission to do so.

  1. What is the purpose and/or objective in data collection?

The purpose of data collection in all the sections mentioned in the previous point is:

  • To maintain direct and personalised contact with our Users. In this way, we will use your information to deal with any queries or information you have asked us to provide, to handle your requests and to ensure that your experience meets the highest standards.
  • We may also use your data for the purposes of advertising and market research, if you expressly give your consent at the time indicated and in accordance with the information provided in the previous paragraph.
  • We use the email from which you write to our corporate email address to send you information related to the questions or concerns that you have raised, advice or sending purchase invoices, as appropriate.

Under no circumstances will you receive information from third parties without you having previously been informed and your consent requested, thus ensuring compliance with the parameters of Spanish law and European regulations.

We will send you information about our company, its actions, events, collaborations with third parties, commercial actions and/or any other initiative related to BookGest, depending on the type of consent that, in any case, you give us.

  1. Use of personal data AND COMMERCIAL PURPOSES

BookGest informs its Users that the personal data they provide us will be processed for the purposes set forth in point 1 and that they will be, in detail, the following:

  1. To address and resolve requests or questions required from Users;
  2. To inform you of any news that we may publish on the Website;
  3. Provision and invoicing of services;
  4. To send information that is considered to be of interest to the User;
  5. Notification of the promotional agreements that BookGest has signed with companies, professionals or contributors, to offer Users certain functionalities that are different or additional to those that they have contracted or accepted;
  6. To allow access to options that require registration;
  7. To send commercial communications, carry out promotional actions or inform you of the following with respect to your data: (i) your data will not be used for purposes other than to carry out the processing to which you expressly consented at the time or as set out in this policy by us; (ii) all such information is stored on a separate secure server.

To warn you that the information you provide through the Website may reveal or allow others to infer your nationality, ethnicity, gender, age or other aspects of your private life. Thus, by providing this information on a completely voluntary basis through any means of our Platform, the User is expressly and voluntarily accepting this Privacy and Personal Data Protection Policy.

  1. SHARING INFORMATION WITH THIRD PARTIES

As already established in the previous points, BookGest will not provide Users’ data to third parties, understood as third parties that are not directly linked to the User or that do not carry out a function on behalf of or commissioned by the service provider or data controller, i.e., BookGest.

If you would like to do so, you will be informed in advance and your consent will be requested.

  1. LEGAL BASIS: express consent for the processing of your data

5.1. Consent of individuals

In compliance with the requirements of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, and the European Data Protection Regulation 679/2016 and in accordance with the provisions of our internal policies, each time you send us personal data you must give your express consent by clicking on the box at the bottom of each form where your data is collected, or when you write to our contact email or any other email enabled for specific functionalities of the Platform, you will be expressly accepting that we can collect your data for the purpose or request that you have indicated. With said action(s), you are freely and unequivocally declaring to us that you agree to BookGest processing your data for the purposes mentioned in the preceding paragraphs.

The User guarantees that the personal data provided to BookGest are truthful and is responsible for notifying BookGest of any changes thereto.

The User’s acceptance of their data being processed for the purposes referred to in this policy is always revocable, without retroactive effect, in accordance with the provisions of current legislation; therefore, Users are entitled to withdraw their consent at any time, without this affecting the lawfulness of processing based on their prior consent, by way of the means provided in section 6 of this legal text.

5.2. Consent of legal entities or professionals

We inform you that, if you are acting on behalf of a legal entity or as an independent professional, you authorise us to send you information associated with the contracted services, on the one hand, or commercial information, on the other hand, at the appropriate times by accepting this privacy policy. Thus, when you request any information related to BookGest through the channels established through the Platform, your information may also be processed for commercial purposes and the sending of electronic communications when you have authorised us to do so through the options provided.

Likewise, the User’s acceptance of their data being processed for the purposes referred to in this policy is always revocable, without retroactive effects, in accordance with the provisions of current legislation; therefore, they are entitled to withdraw their consent at any time, without this affecting the lawfulness of processing based on their prior consent, by way of the means provided in section 6 of this legal text. 

  1. Regarding Your Rights of Access, Rectification, DELETION, OBJECTION, PORTABILITY, TO BE FORGOTTEN AND RESTRICTION ON PROCESSING

The Organic Law 3/2018, of 5 December, on Protection of Personal Data and guarantee of digital rights and the European Data Protection Regulation 679/2016, have implemented a series of legal guarantees that allow users to exercise rights and actions related to the processing of their data.

BookGest offers you this legal guarantee, with which, at any time and/or whenever you consider it appropriate, you can make use of your rights of Access, Rectification, Deletion, Opposition, Portability, to be Forgotten and Restriction in the processing by writing to the contact email address that we have enabled for this purpose: info@bgestsolutions.com, or by sending us a request by post to Paseo de Gracia, 103, 6ª planta, 08008, Barcelona, España, enclosing, in both cases, a copy of your passport or National Identity Card (data subject) and expressly indicating in the subject line the request you wish to make: access, rectification, deletion, objection, portability, to be forgotten or restriction in the processing.

It is important for you as a User to note that information you have shared with Users by any means may continue to be visible and that BookGest denies all liability in relation to the deletion of this information.

Likewise, BookGest does not control the renewal system of third-party search mechanisms, which may contain certain public profile information that has already been deleted but which is still on the Internet due to its redistribution, in which case, we recommend that you contact those responsible for these platforms to request its erasure or the exercise of your right to be forgotten.

We briefly explain to you what each of the rights you can exercise consists of:

Access By exercising this right, you can find out which of your personal data are being processed by us; their purpose, origin or possible transfer to third parties.
Rectification This consists in allowing you to modify your personal data that are inaccurate or incomplete, specifying in the request which data you wish to be modified.
Erasure Allows the erasure of your personal data due to them being inadequate or excessive.
Objection With the right of objection, you can object to the processing of your data in cases such as: advertising and market research activities or when the purpose of said processing is to take a decision concerning you based solely on automated processing of your personal data.
Portability You may receive your personal data provided in a structured, commonly used and machine-readable format and be able to transmit it to another controller, where technically feasible.
To be forgotten You may request the erasure of your personal data without undue delay if any of the aforementioned circumstances apply. For example, unlawful processing of data, or where the purpose for which the data was processed or collected has ceased to exist.
Restriction of processing In general, in cases where it is not clear whether personal data must be erased, you can exercise your right to restrict the processing. This right exists in the following cases: (i) where the accuracy of the data concerned is in doubt; (ii) where as a User you do not want the data to be erased, (iii) where the data is no longer necessary for the original purpose, but cannot be erased for legal reasons, (iv) where a decision on your objection to the processing is pending.

Restriction means that your personal data may (except for storage) only be processed with your consent for the purpose of filing, exercising or defending claims, for the protection of the rights of another natural or legal person or for reasons of public interest of the EU or a specific EU Member State. As a User, you must be informed prior to lifting said restriction.

 

Likewise, as a User, you have the right to lodge a complaint with the competent supervisory authority if you consider that the processing of personal data concerning you infringes the provisions of data protection legislation and regulations, without prejudice to any other administrative remedy or legal action.

You are also informed that the data processing is not intended to make decisions about your information based solely on automated processing – automated decisions – including profiling, i.e., it does not include automated profiling – without human intervention – of your personal data to evaluate personal aspects relating to your person, such as analysing or predicting aspects relating to financial situations, health, personal preferences or interests, reliability or behaviour, the situation of the data subject, all insofar as it has legal consequences for you or significantly affects you as a result. In any case, it would only apply where a law requires it and you would have said processing subject to appropriate safeguards, including information specific to you, as a data subject and the right to secure human intervention, where appropriate, to express your views, to receive an explanation for the decision taken after such an assessment and to challenge the decision, where appropriate.

 

  1. LEGAL AGE

To be a User of our Platform you must be of legal age, as such you must be at least 18 years old.

  1. Security measures in data collection

In order to guarantee the security of our Website, we have integrated a security system that allows us to maintain the confidentiality and integrity of the data of our Users that have been sent or collected through the means mentioned in the first point.

In this way, BookGest maintains the data protection security levels required by Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights and the European Data Protection Regulation 679/2016, of 27 April, and has provided all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorised access and theft of the data provided by the User through the platforms.

Also, as a User of our Website, you understand, accept and understand that security measures on the Internet are not impregnable and that, therefore, you are obliged to adopt the necessary security measures that allow you to trust the veracity of our Website, in which you are entering your data. We will also do our utmost to ensure the privacy and security of your personal data at all times, always using the utmost diligence and implementing the necessary measures.

With that in mind, we inform you that you will be solely responsible for the security measures that you implement in relation to the protection of your data, and as such BookGest is not responsible for situations where the User has not implemented the appropriate security measures, nor for their consequences, as well as for causes or damages caused by third parties outside the business, including acts of God and/or force majeure.

In accordance with the above, BookGest cannot guarantee that unauthorised third parties will not have knowledge of the type, conditions, characteristics and circumstances of the use that Users make of the services offered on the platforms. However, as a measure, conditions of use have been set out in our Legal Notice.

  1. LENGTH OF TIME YOUR PERSONAL DATA IS STORED

The personal data provided will be kept for the time necessary to fulfil the purpose for which they are collected and to determine any possible liabilities that may arise from the purpose, in addition to the periods arising from the applicable legislation.

  1. POLICY ON SOCIAL MEDIA

 

BookGest has a company profile on Twitter and LinkedIn. Thus, by virtue of the European Data Protection Regulation 679/2016 and Organic Law 3/2018 on Protection of Personal Data BOOKGEST SOLUTIONS, S.L. is the “Data Controller of your data” due to the existence of said profiles on Social Networks and the fact that you follow us, and we may follow you.

This means that, if you decide to follow our company profile or by “Liking” our content or profile, you agree to this policy, where we explain your rights and how we use your data.

As data controller of your data, we guarantee confidentiality in the processing and compliance with your rights, always under the effects of the aforementioned legislation and regulations.

Furthermore, we inform you that we will use these social networks to announce news or relevant information related to our business and the services we offer, or on topics that we consider to be of interest to you. Using the functionalities of these platforms, you may receive news with this type of information on your wall or profile.

However, we also inform you that there is no link between BookGest and said platforms or social networks, so you will accept their usage policy and conditions once you access them and/or validate their notifications, terms and conditions in the registration procedure, BookGest not being responsible for the use or processing of your data that is done outside the strict relationship and provision of services indicated in this policy.

  1. COOKIES

 

BookGest uses third-party cookies to track and improve certain features and services. If you would like to read our policy in this regard, click here.

 

  1. MODIFICATION OF THIS PRIVACY POLICY

BookGest reserves the right to modify this policy to adapt it to future developments in legislation or case law, as well as to future uses it plans to make of Website Users’ personal data. In the event that said change affects you with regard to the processing of your data, e.g., because additional processing of your data is to be carried out that you have not previously been informed of, we would notify you of this change.

The User is recommended, in any case, to read the Personal Data Protection Policy of the Website each time he/she accesses it.

  1. INTEGRATION WITH OTHER LEGAL TEXTS

This privacy policy is complemented by the Legal Notice, and the Cookie Policy associated with the Website.

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